Refund Policy

Thank you for shopping with us! At Deczy, we want to ensure your complete satisfaction with your purchase. This Refund Policy outlines our guidelines for refunds and returns.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. It must also be returned within 30 days of receipt.

Please note that certain items such as personalized or custom-printed products may not be eligible for returns unless they are defective or damaged.

Return Process

Please contact our customer support team within 30 days of receiving your order to initiate the return process. Provide them with your order details and the reason for the return.

Our customer support team will provide you with return instructions, including the return address.

Pack the item securely in its original packaging (if available) and ship it back to us using a trackable shipping method. Please ensure that you include your order details with the returned item.

Once we receive the returned item and confirm its eligibility, we will process your refund.

Please allow up to 7 business days for the refund to be credited to your original payment method. Refunds may take longer to appear depending on your bank or credit card provider.

Refund Exceptions

The following items are not eligible for refunds:

  • Items that are not defective or damaged.
  • Items you ordered in the wrong quantity, color, or size.
  • Items that are personalized or custom-printed, unless they are defective or damaged.
  • Gift cards.
  • Items purchased during a sale or promotional period, unless they are defective or damaged.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. Provide them with your order details and any supporting evidence, such as photos.

We will arrange for the return of the damaged or defective item, and upon receipt, we will process a refund or send a replacement, depending on your preference and product availability.

Cancellations

We do not accept the cancellation of your order. We understand that there may be unforeseen circumstances that lead you to want to cancel your order. However, all items are made to order, and therefore, we are unable to accommodate cancellation requests once you have confirmed your purchase. If you have any questions or concerns, please do not hesitate to contact us.

Refund Policy Updates

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any further questions or need assistance with a refund or return, please contact our customer support team. We are here to help!