FAQs
What is the ordering and delivery process?
You can place an order online through our store on Shopify. Once you complete your order, we will forward the order information to our printing partner. They will handle the printing and shipping directly to your address.
What is the estimated delivery time?
The estimated delivery time is typically between 5 and 10 working days from the date of the order. Please note that the estimated delivery time is just an estimate, not a guarantee. Delivery times may vary depending on the location and selected shipping method.
Our average order processing time takes 2–5 business days for all production techniques.
Do you accept international orders?
We are pleased to inform you that we accept international orders. We can ship to most countries worldwide. Please check our shipping coverage for more detailed information.
How do I know the correct size for the clothing?
To select the appropriate size, we recommend referring to the size chart available on the product page. This size chart provides detailed measurements and measurement guidelines to help you choose the best fit.
Can I exchange or return items if I'm not satisfied?
We understand that there may be occasions when you want to exchange or return items. Claims for incorrect, damaged, or defective items must be submitted within 30 days of receiving the product. Please contact our customer care team for further information and detailed instructions on the exchange or return process.
Which payment methods do you accept?
We accept popular payment methods such as credit cards, debit cards, and PayPal. You can choose the most suitable payment method for you when completing your order.
Is it possible to request customizations or print a custom design?
We apologize, but currently, we do not offer customizations or printing of custom designs. However, we have a range of unique and stylish designs available for you to choose from in our store.
Do you have a privacy and data protection policy?
Absolutely! We value privacy and the protection of customer information, and we strictly adhere to a privacy and data protection policy. Detailed information about our privacy policy can be found in the Privacy Policy section on our website.
How do I track my order?
You'll receive a tracking link via email when your order is shipped. If you have any questions about your tracking or shipment, please contact us. We will reply as soon as possible.
Are your products ethically sourced and environmentally friendly?
Yes, we are committed to ethical sourcing and environmental responsibility. We work with suppliers who follow ethical practices, and we strive to offer products made from sustainable materials. We believe in promoting responsible fashion.
Do you offer discounts or promotions?
Yes, we periodically run discounts and promotions on selected items or during special occasions. Stay updated by subscribing to our newsletter or following our social media channels to receive notifications about the latest deals and offers.
If you received an incorrect or damaged product, what should you do?
We're sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at deczyofficial@gmail.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
My order should have arrived by now, but I have not received it. What should I do?
Before contacting us, please help us by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
If the shipping address was correct, and the package wasn't left at the post office or with your neighbor, please contact us with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Could you please explain your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us!
Do you offer refunds?
Refunds are only offered to customers who receive incorrect items or damaged items. If either of these situations applies to you, please contact us with photos of incorrect/damaged items, and we’ll resolve the issue for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have charts for every item listed on our store, available on each product page.
Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at deczyofficial@gmail.com within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund!
Can I visit your physical store to try on the clothes?
We are an online-only store, and we do not have a physical retail location at the moment. However, we provide detailed size charts and measurements for each product to help you make an informed decision. If you have any specific questions about sizing, feel free to reach out to our customer support team.
How can I contact your customer support?
You can reach our customer support team by sending an email to deczyofficial@gmail.com or filling out the contact form on our website. We are here to assist you with any questions or concerns you may have.